General Inquiries

For questions about the Irahe platform, account concerns, billing, or general feedback not specifically related to developer submissions, please contact our central support team.

Email: [email protected]

To facilitate a prompt, thorough response, please include your organization name, a concise description of the inquiry, and any relevant account identifiers or order numbers.

Developer Submissions

Irahe invites developers, ISVs, and strategic partners to submit integrations, plugins, and API-based enhancements that extend our platform capabilities. Submissions are reviewed against our technical and security criteria to ensure quality and compatibility.

How to submit: email [email protected] with the subject line “Developer Submission.” Please include:

• Developer name and organization
• Overview of the submission and its value proposition
• Technical details: API references, SDKs, authentication schemes
• Documentation links and onboarding requirements
• Any prerequisites or access considerations

Upon receipt, you will receive an acknowledgement and, where appropriate, a detailed timeline from our Developer Relations team.

Response Times

Irahe maintains clear, predictable response targets to support efficient partnering and support workflows:

• General inquiries: acknowledgement within 24 hours; substantive reply within 1-2 business days.
• Developer submissions: acknowledgement within 1 business day; status updates within 3-5 business days, depending on submission complexity and completeness.
• Urgent issues: please indicate urgency in the subject line to enable priority routing.

Notes: business days are Monday through Friday, excluding public holidays. Timelines may adjust during peak periods or when additional information is required. You will receive updates at defined milestones.